STACIE ROBBINS

https://www.linkedin.com/in/stacierobbins

ENTRY-LEVEL DATA / BUSINESS / SYSTEMS ANALYST

As a dedicated student of Management Information Systems nearing graduation with a 3.98 GPA, I am transitioning from a successful career in loan processing to a focus on business analysis, data analytics, and database management. With years of diverse professional experience, I have developed strong analytical and problem-solving skills, complemented by a quick learning ability and a passion for technology. My work style is meticulous and detail-oriented, and I thrive on figuring out complex systems and data structures to drive informed business decisions.

Skills

SLAs | Coordinating Projects | Intermediate Excel | SQL | Problem-solving | Client Services | CRM

EDUCATION | TRAINING

Bachelors of Science, Management Information Systems, Southern New Hampshire University, Manchester, NH GPA 3.98, Expected Graduation December 2024.

Associate of Arts, Computer Science College of Central Florida, Ocala, FL

Associate of Science, Business Law Everest University, Pompano Beach, FL

EXPERIENCE

A.I. Annotator | Data Annotation A.I. Quality Analysis January 2024 – Present

Train A.I. models and evaluate the quality and appropriateness of responses. Rating A.I. model responses along with an explanation for the rating. Writing prompts to test the capabilities of different A.I. models and rating the responses. Judging safety and appropriateness of responses.

Senior Loan Processor | Finance of America Mortgage Mortgage Lender November 2020 – November 2022

Managed 40 files for multiple clients with competing deadlines and priorities. Fostered communication between internal and external stakeholders for project completion. Exceeded production requirements by 50% in my first 3 months. Met SLAs for the funding of loans for purchases in 15 days, refinances in 30 days.

Freelance Loan Processor Third-party loan processing May 2015 – November 2020

Coordinated with stakeholders to manage the loan process for multiple clients with competing priorities and deadlines. Created budget and sales tracking system in Excel for CEO, shared via Google Drive. Initiated a marketing campaign to generate new business, increased by 25%.

Escalations Specialist II, Officer | Bank of America Consumer home loan banking. Default servicing. January 2010 – May 2015

Processed short sale files and escalations for Military borrowers and Office of the President. Quality scores of 98% and above on submitted loan files. Resolved a rolling pipeline of over 50 escalations with SLA at 100%. Subject matter expert and mentor to peers. Promoted twice and received Officer designation.