Stacie Robbins
4490 Bowstring Ct, Titusville, FL 32796 • (760) 793-6344 • stacielr.business@gmail.com
Mortgage Loan Processor with 7+ years of experience, adept at thoroughly reviewing loan applications, verifying financial documents, and ensuring compliance with lending guidelines, consistently delivering accurate and timely loan packages and conditions to underwriters for smooth loan approvals. Comfortable navigating various systems and tools, with the ability to quickly adapt to new platforms. Highly organized with strong time management and follow-through skills, consistently delivering results while managing competing priorities.
Skills
Excellent time management skills • Conflict management • FNMA/FHLMC/FHA/VA/Jumbo • Collaboration • Multi-tasking • Regulatory Compliance • Detail-oriented • Prioritization • Organization • Adaptability
Experience
2020 – 2022
Senior Mortgage Loan Processor | Finance of America Mortgage | Pasadena, California
Managed a daily pipeline of approved loans (30-50 loan pipeline). Maintained an organized pipeline and met deadlines to facilitate timely closings. Supported Loan Originators with tasks related to completing the mortgage loan application such as running AUS (Fannie Mae’s DU/DO, Freddie Mac’s LPA) and importing information from credit reports. Expertise in ordering third-party services such as appraisals, title work, insurance, and VOEs. Proficiency in keeping the LOS (Loan Origination System) updated with milestones and required documentation.
2015 – 2020
Freelance Senior Mortgage Loan Processor | Loan Backup, Inc. | Simi Valley, California
Experienced in the broker channel, handling the entire loan process from submission to underwriting through closing. Strong attention to detail in scrubbing documentation for accuracy and timeliness before submission to underwriting. Worked with wholesale lending underwriters to secure conditional approval and clearance to close. Acted as a liaison between applicants, mortgage brokers and loan officers, real estate agents, and mortgage lending underwriters to help further loan approval.
2010 – 2015
Escalations Specialist, Officer | Bank of America | Simi Valley, California
Managed the resolution of 50+ high-profile and escalated customer issues, acting as the primary customer contact as an empathetic listener who communicated extremely clearly and concisely both verbally and in written forms. Followed up with cross-functional teams internally and externally ensuring escalation resolution. Identified and suggested improvements to team processes to optimize workflows and improve customer experience. Maintained accurate records of customer interactions, including details of inquiries, comments, and actions taken – Ensuring high levels of customer satisfaction balancing customer service, quality, and efficiency.
Education
DECEMBER 2024
Bachelor of Science Management Information Systems | Southern New Hampshire Univeristy | New Hampshire
3.97 GPA • Member of university’s Honor Society • Graduated Summa Cum Laude